Bond Storage Tornado Damage FAQ

Our facility was hit by a tornado on 05/25/2024, causing extensive damage. Some roofs were blown off, few units were destroyed, the side fence is broken, and there is debris scattered everywhere.
No, for safety reasons, the facility is temporarily closed. We need to ensure the area is safe and secure before allowing access.
We are working as quickly as possible to clear debris and assess damage. We will notify tenants as soon as it is safe to access the units. Your patience is appreciated during this time.
We are currently assessing the extent of the damage to individual units. We will contact affected tenants directly with specific information about their units.
If your unit is damaged, We recommend contacting your personal insurance provider to report any damage to your stored items. We will provide any necessary documentation from our end to support your claim.
We have arranged for debris removal and are working to secure the perimeter of the facility. Security personnel may be present to monitor the site until repairs are completed.
The timeline for repairs is currently being determined. We will provide updates as soon as we have more information from our contractors.
If your unit is damaged, We are evaluating our policies regarding rent credits or reimbursements for the period the facility is inaccessible. We will provide more information once we have a clearer picture of the situation.
For further inquiries, please contact our customer service team at [info@bondstorage.com]. We will do our best to respond promptly to all questions.
We will provide updates via email, our website, and our social media channels. Please ensure we have your current contact information to receive timely notifications.
Yes, due to high winds and debris, the area is hazardous. Please do not attempt to enter the facility until we have confirmed it is safe.
We appreciate your support and patience. At this time, the best way to assist is by staying informed through our updates and following any instructions provided for safety and access.